Legal access depends on local law
Our Legal position starts with location and account eligibility. Access is available where local law permits, and you remain responsible for checking whether this service is lawful for you in Indonesia and in your current location. We ask for accurate account details, including the phone number
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used for verification, because the account holder must match the payment trail. DANA, OVO, GoPay, QRIS, virtual account and bank transfer can create records that help us identify a transaction correctly. A request involving BCA, BRI, Mandiri or BNI may require the matching account name and
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receipt details. We may pause an account question while checking those records. For a clear decision, contact us through the account support path and include your registered phone number, transaction reference and the policy point you want clarified.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.